For companies that require more flexibility with their contracts NITC offer an hours-based scheme.
The contract consists of a block of hours spread over one year. Standard Support hours are Monday to Friday 8.00am – 5.30pm. Ultimately this contract gives you a discounted rate and an SLA (Service Level Agreement) which is vital for any business whose IT is mission critical.
This contract works well for companies that require a reactive level of IT support or perhaps have an internal IT support team who require assistance and consultancy at a higher level.
This contract is ultimately flexible because it allows you as a business to dictate the tasks you require us to undertake for any IT component within your network. This covers all components within your IT infrastructure and can also be used for training and consultancy.
This contract type also give you piece of mind knowing you have an IT support company to look after you should a disaster or fault occur within an SLAN (Support Local Area Network) period.
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